Exam Module 12 Digital Transformation Cloud, E-commerce, and AI Answer Key

The Exam Module 12: Digital Transformation explores how modern technologies, including cloud computing, e-commerce, and artificial intelligence (AI), are reshaping industries and everyday life. This module examines the interconnectedness of these transformative technologies, their applications, and their impact on business operations, innovation, and societal change. By understanding these topics, learners gain valuable insights into the driving forces behind today’s digital revolution.

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she’s away from home? (536403)
Answer:
D:Bluetooth connection 


As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian’s wait time? (536037)
Answer:
B:Artificial intelligence (AI) 


Charlie’s company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware? (535624)
Answer:
D:Online storefront


Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She’s put a lot of time into this research paper. How can she make sure she won’t lose access to it if something happens to her cloud storage space? (535688)
Answer:
D:Save a copy of the file on her local hard drive. 


For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from? (535962)
Answer:
C:Omnichannel strategy 


Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this? (535496)
Answer:
B:B2B


How can you get the attention of a personal assistant app on your phone? (535714)
Answer:
C:Say the wake word. 


Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based _________ service so he can access updated information about his customers’ sales transactions from his laptop as he travels. (536101)
Answer:
B:CRM


Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track. What kind of learning model is Janelle’s car using? (536454)
Answer:
A:Reinforcement learning 


Jerry has a problem with a package he just received—two items from his order are missing. Who should he contact to resolve the problem? (535649)
Answer:
C:Customer service representative 


Josh is concerned about protecting his home while he’s away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he’s traveling? (536231)
Answer:
D:Smart plug 


Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don’t meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website? (536406)
Answer:
C:High-quality product photos 


Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers? (535861)
Answer:
B:Video conferencing application 


Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using? (535693)
Answer:
C:SaaS


Rhea receives a text informing her that her credit card might have been compromised. The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before. What technology was used to compare the purchase to Rhea’s normal shopping habits and identify it as credit card fraud? (536463)
Answer:
A:Data analytics 


Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina’s job role? (535917)
Answer:
B:Receiving clerk 


Terrance needs to set up a Windows server in his company’s public cloud. What kind of cloud service will work best for this situation? (535707)
Answer:
A:IaaS


What special technology allows computers to perform the intense processing needed to perform machine learning? (535805)
Answer:
B:ANN


What technology allows Siri to understand you when you request a route to a location in a nearby city? (536240)
Answer:
D:Natural language processing (NLP) 


Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she’s at home? (536050)
Answer:
B:Broad network access 


Which of the following is NOT a leading provider of PaaS and IaaS services? (535860)
Answer:
D:Walmart


Which of the following requests to Alexa is most likely to get the desired result? (536046)
Answer:
B:Alexa, play Journey songs on Pandora. 


All cloud technologies must be accessed over the Internet. (536335)
Answer:
False


Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers’ payment information. (536149)
Answer:
False


Many chatbot services provide support to employees and management rather than to customers. (536316)
Answer:
True

Cloud computing is a cornerstone of digital transformation, enabling businesses and individuals to access data and applications over the internet without relying on local storage. This module highlights the various models of cloud services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Learners explore how cloud technology enhances scalability, flexibility, and cost efficiency, allowing organizations to respond quickly to changing demands. The module also addresses the importance of data security and privacy in cloud environments, emphasizing strategies such as encryption and access controls to protect sensitive information.

E-commerce, another critical aspect of digital transformation, has revolutionized how people shop, sell, and conduct business. The module delves into the fundamentals of online retail, including the mechanics of e-commerce platforms, payment gateways, and inventory management systems. It examines the advantages of e-commerce, such as global reach, 24/7 availability, and personalized shopping experiences. Additionally, learners explore emerging trends in e-commerce, including mobile commerce, subscription models, and the integration of augmented reality (AR) to enhance customer engagement.

Artificial intelligence (AI) is at the forefront of technological innovation, driving automation and smarter decision-making across industries. This module introduces learners to key AI concepts, such as machine learning, natural language processing, and computer vision. It highlights real-world applications of AI, including chatbots for customer service, recommendation systems in e-commerce, and predictive analytics for business insights. The ethical considerations of AI, such as bias, transparency, and accountability, are also discussed, encouraging learners to approach AI development and implementation responsibly.

The module emphasizes the synergies between cloud computing, e-commerce, and AI, showcasing how these technologies work together to create seamless and intelligent digital ecosystems. For example, e-commerce platforms leverage cloud infrastructure for scalability while using AI-driven analytics to understand consumer behavior and optimize operations. This integration fosters innovation and efficiency, helping businesses remain competitive in the digital age.

The impact of digital transformation extends beyond technology, influencing societal norms, workforce dynamics, and global economies. This module discusses how these technologies are empowering businesses of all sizes, enabling startups to compete with established companies and fostering inclusivity by making services accessible to underserved communities. At the same time, learners are encouraged to consider the challenges, such as the digital divide and the need for upskilling, that accompany these advancements.

By the end of this module, learners are equipped with a comprehensive understanding of how cloud computing, e-commerce, and AI are driving digital transformation. They gain insights into the opportunities and challenges these technologies present and are inspired to explore their potential for innovation and problem-solving. This knowledge is essential for anyone seeking to thrive in today’s fast-paced, technology-driven world.